Frequently Asked Questions
Everything you need to know about your Essel Eyewear NY experience.
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-7 business days. Expedited shipping options are available at checkout if you need your new frames sooner.
What is your return policy?
We offer a 30-day return policy on all non-prescription eyewear. Items must be in their original, unused condition with all packaging included for a full refund.
Can I add my prescription to your frames?
Yes, most of our Essel Eyewear frames are prescription-ready. You can take our frames to your local optician, or contact our support team for recommendations on lens fulfillment.
How do I know if the frames will fit my face?
Each product page includes detailed measurements (lens width, bridge width, and temple length). We suggest comparing these measurements to your current favorite pair of glasses.
What materials are used in Essel Eyewear frames?
We pride ourselves on quality. Our frames are crafted from premium hand-polished acetate, lightweight stainless steel, or durable titanium to ensure long-lasting comfort and style.
Do you offer a warranty on your products?
All Essel Eyewear NY products come with a one-year limited warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.